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Business Analyst Intern
LINDON UT 84042
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771214

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Vivint

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Summary

  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Business Analyst Intern
If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Job Description

THE ROLE: Business Analyst Intern




Join Vivint's Business Analytics function supporting the call center senior leadership. The team focuses on solving Vivint's highest priority and most impactful call center business problems including customer acquisition, customer retention, and operational challenges. If you enjoy using SQL, math, statistical tools, or Tableau to solve problems, you will fit right in. We will invest in you and help you think like a consultant to drive answers and action.




JOB RESPONSIBILITIES:



+ Work with business leaders to prioritize their highest value questions


+ Create answers and drive action by using Tableau, Excel, and PowerPoint to share insights


+ Write SQL efficiently to handle big data (we have five call center sites and receive millions of calls each year)


+ Lead cross functional teams in structuring and solving open ended problems


+ Present recommendations and strategies to multiple levels of the organization (front line agents to C-suite leaders)


+ Implement recommended solutions





REQUIRED SKILLS:



+ Experience with Tableau and SQL, or willing to study and learn these, since they will be your daily tools


+ Highly analytical with strong, demonstrated problem solving and critical thinking capabilities


+ Ability to influence and lead those that do not directly report to you





MINIMUM QUALIFICATIONS:



+ Bachelor's degree preferred


+ Ability to communicate (written and oral) clearly and concisely at all levels of the organization


+ "Owner's" attitude, including a willingness to tackle problems through to solutions


+ Ability to work both independently and across functions


+ Successful track record of thriving in a fast paced, flexible environment


+ Ability to dynamically meet business needs (change is the norm)


+ Strong team player who places the best interests of the organization above personal objectives


+ Strong results-orientation






Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017. For more information, visit www.vivint.com.


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