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Guest Services Supervisor - Wyndham Vacation Rentals, Park City
PARK CITY UT 84068
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90674872

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Wyndham Destinations

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Summary

  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  2 Views, 0 Applications  
 
Guest Services Supervisor - Wyndham Vacation Rentals, Park City
Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.






**Guest Services Supervisor**


Creates a positive team environment responsible for
ensuring compliance of "Count On Me" service standards
for all guests and owners.


Continuous improvement:


Directs
and communicates expectations, motivates associates
to anticipate guest needs and exceed expectations.


Champions and develops team empowerment embracing
guest opportunity assuring satisfaction, loyalty and
successful resolution.


Directing front and back of house
operations, maintaining room inventory at the highest levels
of accuracy and efficiency.


Analyzes and communicates
technical operations between departments discovering
opportunities prior to incident.


Essential Job Functions


Responsibilities include, but are not limited to:


1. Responsible for daily operation of guest service shift:
Plan daily short term front and back of house guest service
operations; provide proper guest check-in, check-out
procedures, analyze reports as required, communicate
daily arrivals, departures and room inventory needs; ensure
daily check list duties and tasks fully completed with follow
up communications; administer schedule adjustments
which result in the satisfaction of all guests, associates and
financial requirements. (35% time)


2. Maintain positive customer and associate relationships
Interact with owners, guests, associates, answer inquiries,
questions, and resolve possible satisfaction opportunities,
train, develop and coach associates to resolve guest
opportunities; utilize a "hands on approach" with
associates on technical and soft skill customer service
approaches. (25% time)


3. Supports customer service standards: Deliver Count
On Me Service ensuring guest satisfaction exceeding
expectations; communicate reservation flag information
directly enhancing guest requests. (20% time)


4. Support audit standards: Ensure compliance with
Internal Audit, Quality Assurance and Loss Prevention;
maintain Regional & Departmental Operating procedures to
improve guest satisfaction and quality service scores. (15%
time)


5. Other duties as assigned: Assist Guest Services
Management to coordinate and verify guest reservation
information; other duties as assigned. (5% time)


**EDUCATION/EXPERIENCE:**




1. An understanding of hospitality services generally associated with hotel type operations

2. Possess a sensitivity to the needs of guests and owners of a high quality condominium property;

3. Working knowledge and understanding of basic accounting procedures

4. Prior computer experience preferred.





**SKILL at:** communicating effectively, verbally and in writing; organizational skills and detail oriented with the ability to perform various tasks at one time; flexibility and adaptability required; detail oriented; ability to work closely other departments; handling difficult and stressful conditions.

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